Who Developed the First Structured Process for Managing Quality Called

question 80

Multiple Choice

Who developed the first structured process for managing quality called the "Quality Trilogy" (quality planning,quality control,and quality improvement) ?

• A) Malcolm Baldridge
• B) Kaoru Ishikawa
• C) Shoichiro Toyoda
• D) Joseph Juran
• E) W.Edwards Deming

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Definitions:

Machine-Hours

A unit of measure representing the operation of machinery or equipment for one hour, often used in allocating manufacturing overhead costs based on actual or budgeted machine usage.

Overhead Cost

Expenses related to running a business that cannot be directly tied to a specific product or service, such as utilities, rent, and administrative salaries.

Activity-Based Costing

An accounting method that assigns costs to products or services based on the activities they require, aiming to provide more accurate cost information.

Activity Rate

The cost driver rate used in activity-based costing to allocate overhead costs to products or services.