Tijen's Team Is at the Fifth Step in the Re-Engineering

question 113

Multiple Choice

Tijen's team is at the fifth step in the re-engineering process.What activities must Tijen manage to effectively complete this step?

• A) Eliminate all waste work and apply the tools for process redesign to determine the best practices for adding value for customers
• B) Determine which process,if changed,will yield best improvement and determine how it might be changed and at what cost
• C) Show value that will be added for customers and for the company
• D) Determine if the information technology exists for the re-engineered process and if the organizational culture is ready for the change
• E) Diagnose the current process to understand how it relates to other processes,and identify value-adding steps versus wasteful steps in the current process

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Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, encouraging the subject to associate certain behaviors with specific consequences.

B.F. Skinner

An influential psychologist known for his work in behaviorism and for developing the theory of operant conditioning, which involves learning through rewards and punishments.

Operant Conditioning

A behavioral modification process influenced by rewarding or disciplining actions.

Punisher

A figure or factor that decreases the likelihood of a behavior by applying a negative consequence or removing a positive stimulus.