Which of the Following Is Not One of the Criteria

question 127

Multiple Choice

Which of the following is not one of the criteria used by customers to judge service quality?

• A) Tangibles
• B) Assurance
• C) Empathy
• D) Responsiveness
• E) Relevance

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Definitions:

Commodity Swap

A financial agreement where two parties exchange cash flows related to a specific commodity's price.

Short-Term Price Movements

Fluctuations in the price of securities that occur within a brief period, often influenced by market sentiment and news.

Swap Contract

An agreement between two parties to exchange sequences of cash flows over a set period of time, generally used to exchange different types of interest rates or currencies.

Specified Cash Flows

Designated or particular cash movements into or out of a business or investment over a defined period.