Sherrill Complains That When She Goes to a Retail Store,she

question 62

Multiple Choice

Sherrill complains that when she goes to a retail store,she usually does not receive individualized attention.Sherrill is complaining about which criterion of service quality?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Treaty

A formal and binding agreement between two or more sovereign nations or international organizations, governed by international law.

Non-binding Agreement

An agreement between parties that does not legally enforce compliance but is made to signify a mutual understanding or intention.

Case Law

Law established by previous court decisions and based on interpretations of statutes, legal principles, and precedents rather than statutes alone.

Statutory Law

Written laws passed by a legislative body at the federal, state, or municipal level, codified and enforceable by government authorities.