When Dominic Visited a Local Retail Store,he Was Waited on by a Clerk

question 102

Multiple Choice

When Dominic visited a local retail store,he was waited on by a clerk who didn't know what he was talking about.Dominic had a negative experience with which criterion of service quality?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Enron

A former American energy company that collapsed due to widespread corporate fraud and corruption.

Directors and Officers

Individuals appointed or elected to oversee and make decisions for a corporation or organization.

Bill of Rights

The first ten amendments to the United States Constitution, guaranteeing fundamental rights and freedoms to American citizens.

United States Constitution

The foundational document outlining the system of government and fundamental laws of the United States, establishing the structure of its federal system and the rights of its citizens.