When Evaluating Service Quality,customers Look for Empathy,which Means

question 78

Multiple Choice

When evaluating service quality,customers look for empathy,which means

• A) maintaining a pleasing appearance among personnel,and in materials and facilities.
• B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
• C) helping customers promptly.
• D) providing caring,individualized attention.
• E) performing the service as promised,both accurately and on time.

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Definitions:

In Situ Conservation

The practice of conserving genetic resources in their natural habitats by protecting the ecosystems in which they occur.

Ex Situ Conservation

The preservation of components of biological diversity outside their natural habitats, such as in zoos, aquariums, or botanical gardens.

Biodiversity Hotspot

Geographic regions that are rich in species diversity, including many endemic species, and are under significant threat from human activities.

Ex Situ Conservation

The practice of conserving animals, plants, or their genetic material outside their natural habitat, as in zoos or seed banks.