At Courtyard by Marriott Hotels,consistency Is Achieved by Maintaining the Same

question 73

True/False

At Courtyard by Marriott hotels,consistency is achieved by maintaining the same features at all of Marriott's nearly 700 locations.This is an illustration of performance quality.

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Definitions:

Affordability

The degree to which a good or service is priced at a level that is accessible to individuals or communities, often in relation to income and expenses.

Latent Function

Unintended and unrecognized consequences of an institution or social phenomenon.

Education

The process of receiving or giving systematic instruction, particularly at a school or university, fostering knowledge and skill development.

Standardized Testing

A form of testing that requires all test takers to answer the same questions, or a selection of questions from a common bank of questions, in the same way, to enable a consistent measurement of their abilities or performance.