When UPS Asked Customers How the Company Could Improve Its

question 23

Multiple Choice

When UPS asked customers how the company could improve its service, UPS was using

• A) video mining.
• B) observation.
• C) experimentation.
• D) focus groups.
• E) surveys.

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Definitions:

Treasury Bills

Short-term government securities issued at a discount from the face value and maturing at their face value.

Hyperinflation

Economic situation characterized by soaring prices.

Soaring Prices

A situation where the prices of goods and services rise rapidly and to unusually high levels.

Economic Situation

The state of economic conditions within a region, country, or the globe, encompassing factors like growth rates, employment, inflation, and markets.