The Human Element in the Offering of Goods Takes on a Much

question 13

True/False

The human element in the offering of goods takes on a much greater role than in the service offering.

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Definitions:

Interpersonal Skills

Attitudes, qualities, and abilities that influence the level of success and satisfaction achieved in interacting with other people.

Nonverbal Communication

The process of conveying a message without the use of words, through gestures, facial expressions, body language, and other forms of physical behavior.

Personal Space

The physical area surrounding someone, which they regard as psychologically theirs; intrusion into this space can result in discomfort, anger, or anxiety.

Rude

Displaying a lack of courtesy or respect for others; impolite behavior.