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P Company bought 60% of the common stock of S Company on January 1,2017.On January 1,2017 there was an intercompany sale of equipment at a gain of $63,000.The equipment had an estimated remaining life of six years.Net incomes of the two companies from their own operations (including sales to affiliates)were as follows:
Service Quality Goals
Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.
Service Recovery
Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.
Procedural Fairness
The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.
Delivery Gap
The difference between customer expectations for service delivery and the actual service delivered.
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