_____ Is the Design and Management of a System That

question 30

Multiple Choice

_____ is the design and management of a system that controls the flow of materials into,through,and out of the international corporation.

• A) M-commerce
• B) Statistical process control
• C) Autonomic networking
• D) International logistics

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Definitions:

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.

Important Customer

A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.