A Particularly Vocal Staff Nurse on a Busy Obstetrical Unit

question 71

Multiple Choice

A particularly vocal staff nurse on a busy obstetrical unit has been complaining to the other nurses about the unit manager's preferential treatment of the night-shift nurses. Select the action the unit manager should take to resolve this problem that best demonstrates the use of the assertive approach to conflict resolution.

• A)Note that the vocal staff nurse is not intelligent enough to understand the situation and disregard her comments as worthless.
• B)Arrange for the transfer of the staff nurse to the night shift.
• C)Set up a time and place for a one-on-one meeting with the staff nurse.
• D)Wait until there is an opportunity to use the incident to confront the staff nurse in front of her colleagues.

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