The Following Are Inputs and Outputs to the Help Desk:​Operator

question 171

Essay

The following are inputs and outputs to the help desk:​Operator trainingNumber of calls per dayMaintenance of computer equipmentNumber of operatorsNumber of complaints​Identify whether each is an input or an output to the help desk.

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Definitions:

Analogue Observation

Observation of behaviors in a simulated or structured environment akin to real-life situations, used in psychological assessment and research.

Self-Monitoring

The process of paying close attention to one's own behavior and using these observations to shape behavior according to social cues and personal objectives.

In Vivo Observation

A method used by behaviourally oriented therapists to determine how environmental variables affect a behaviour of concern, in which a clinician may record a running narrative of events, using pencil and paper, video, or still camera, in the client’s everyday environment. More commonly, observations are made by participant observers, key people in the client’s environment, and reported to the clinician. See also analogue observational setting.

Millon Clinical Multiaxial Inventory (MCMI)

An objective test of personality developed to help clinicians make diagnostic judgments within the multiaxial DSM system, especially in the personality disorders found on Axis II.