____ Is a Social Engineering Practice in Which a Person

question 16

Multiple Choice

____ is a social engineering practice in which a person attempts to glean access or authentication information by posing as someone who needs that information.

• A) Cracking
• B) Hacking
• C) War driving
• D) Phishing

Understand the significance of reliability and assurance in service settings.

Comprehend the concepts of instrumental and emotional support to enhance service delivery.

Realize the impact of service recovery measures on customer satisfaction.

Differentiate between various forms of fairness (distributive, procedural, and interactional) in service recovery.

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Definitions:

Conference Board of Canada

An independent research organization that specializes in economic trends, public policy, and organizational performance in Canada.

Workforce Planning

Workforce Planning is the strategic process of ensuring that an organization has the right number of people with the right skills and competencies at the right time.

Culture

The shared values, beliefs, norms, and practices that shape the social and psychological environment of an organization.

SIHRM

Strategic International Human Resource Management focuses on human resource practices that support international operations and cultural diversity.