When a Dentist Recommends a Costly and Unnecessary Procedure, This

question 83

Multiple Choice

When a dentist recommends a costly and unnecessary procedure, this is an example of:

• A) moral hazard.
• B) the principal-agent problem.
• C) mutually beneficial trades.
• D) adverse selection.

Distinguish between inside and outside sales roles and their specific responsibilities.

Comprehend the costs associated with sales activities, including outbound and field sales calls.

Understand the significance of personal selling in marketing and its impact on customer decision-making.

Recognize the use of telemarketing in sales, including inbound and outbound telemarketing.

---

Definitions:

Theory Y

A management theory that assumes employees are self-motivated, enjoy work, and will take responsibility if given the opportunity.

Subordinates

Individuals who are under the authority or control of someone else in an organizational hierarchy.

Empowerment

The process of granting individuals or groups more power and control over their lives, which includes improving their ability to make choices and transforming those choices into desired actions and outcomes.

Empowerment

The process of enabling or authorizing an individual or group to think, behave, take action, and control work in autonomous ways.