To Improve Your NVC as a Speaker, You Should Affirm

question 12

Multiple Choice

To improve your NVC as a speaker, you should affirm the listener, which refers specifically to:

• A) Encoding approval and liking while you are talking
• B) Being consistent in your verbal and NVC
• C) Being clear and less ambiguous in your NVC
• D) Matching your NVC to the meaning of your words

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Definitions:

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.

Innovation Diffusion

Innovation diffusion is the process by which a new idea, product, or technology spreads through cultures and societies, from its origin to widespread adoption.