A Sales Organization Rewards Employees for the Number of Client

question 29

True/False

A sales organization rewards employees for the number of client contacts made via telephone.A review of client contact quality determines that most of these contacts will never convert into sales.As it relates to reward problems,this exemplifies a lack of congruency between rewards and behaviour.

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Definitions:

Serotonin

A neurotransmitter that plays a key role in regulating mood, anxiety, appetite, and sleep, among other functions.

MPTP

A neurotoxin that produces a permanent Parkinson-like syndrome in humans by destroying dopaminergic neurons in the brain.

Dopamine-producing

Refers to cells that synthesize and release dopamine, a neurotransmitter important for movement, motivation, and reward.

Neurotransmitters

Chemicals in the nervous system that transmit signals from one neuron to another across synapses, playing critical roles in sending, receiving, and processing information.