Firms That Have Areas That Have Little Customer Contact and Others

question 127

Multiple Choice

Firms that have areas that have little customer contact and others with high customer contact are classified as _________ services.

• A) pure services
• B) quasi-manufacturing
• C) quasi-services
• D) mixed services
• E) manufacturing

---

Definitions:

Narrative Counseling

A therapeutic approach that centers on clients' stories, viewing them as knowledgeable authors of their own lives and emphasizing the importance of storytelling in therapy.

Counselor

A trained professional who provides guidance, support, and therapy to people dealing with emotional, psychological, or life issues.

Dominant Discourses

Dominant discourses refer to the prevailing narratives or sets of ideas that shape societal norms, values, and beliefs, often influencing power structures and cultural practices.

Socio-cultural Practices

The rituals, customs, and behaviors that are characteristic of a particular society or cultural group, shaping social interactions and community life.