What Are the Three Different Service Designs That Are Described

question 5

Multiple Choice

What are the three different service designs that are described in the chapter?

• A) substitute people for technology; get the customer involved, high customer attention approach
• B) customer-based market research, high customer attention approach, substitute technology for people
• C) customer-based market research, high customer attention approach, gets the customer involved
• D) substitute people for technology, customer-based market research, and high customer attention approach
• E) substitute technology for people; get the customer involved, high customer attention approach

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