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While customers and service organizations interact directly, customers and manufacturers interact
Homogenous Group
A group composed of members with similar backgrounds, characteristics, or beliefs.
Social Sensitivity
The ability to perceive and understand the emotions and cues of others in social interactions.
Social Loafing
The tendency of individuals to reduce their effort when working in a group, compared to when they are working alone.
Target Completion Date
The specifically designated day by which a task or project is expected to be finished.
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