Proper Training of Employees in the Understanding of Quality Tools

question 66

Multiple Choice

Proper training of employees in the understanding of quality tools includes all of the following except

• A) How to correct problems
• B) How to assess quality
• C) How to develop new quality tools
• D) How to use quality control tools
• E) How to interpret findings

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Definitions:

Residual Income

The net income that an investment earns beyond the minimum rate of return.

Margin

Generally refers to the difference between the selling price and the cost of a product or service, often expressed as a percentage of the selling price.

Customer Service Department

A department in an organization responsible for managing questions, assisting customers with problems, and offering details about the company's products or services.

Operating Divisions

Different sectors or sections within a company that focus on specific operational tasks or business units.