The Objective of Quality at the Source Is Not Only

question 83

Multiple Choice

The objective of quality at the source is not only to identify a quality problem, but also to

• A) Determine its extent
• B) Uncover its root cause
• C) Rate its seriousness
• D) Place blame
• E) Categorize it

---

Definitions:

Three-Step Writing Plan

A structured approach to writing that includes planning, writing, and completing to ensure clarity and purpose.

Claim Message

A communication from a customer or client asserting a right or demand for a benefit, refund, or compensation due to perceived faults or dissatisfaction.

Adjustment Letter

A form of business correspondence used to address and resolve a complaint or issue reported by a customer, often involving an apology and a solution.

Sensitive Language

Language that is carefully chosen to avoid offending or excluding people, particularly in contexts involving gender, race, or personal issues.