Frank James Works for a Production Facility That Makes Car

question 116

Short Answer

Frank James works for a production facility that makes car radios. His job is to insert the integrated circuits and make sure that they work correctly. He is expected to handle 20 radios per hour. The factory uses a Kanban production system with containers that hold four radios. It takes 60 minutes for Frank to receive the radios from the previous work station. How many Kanbans are needed?

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Definitions:

FedEx Tracking

A service provided by FedEx that allows customers to monitor the status and location of their shipments in real time through a unique tracking number.

Customer Service Strategy

A comprehensive plan that outlines how a company will interact with its customers to enhance satisfaction and retain loyalty.

Responsiveness

A metric that measures the firm’s ability and willingness to provide fast service, answer customer inquiries, and resolve problems.

Empowerment

Giving employees permission to make decisions and take action on their own to help customers.