When Writing Correspondence That Is Communicating Negative Information

question 68

Multiple Choice

When writing correspondence that is communicating negative information:

• A) Make sure the correspondence expresses your frustration and anger
• B) Make the negative information addressed to the person, not the situation
• C) Have a coworker proofread the correspondence to ensure your frustration is clearly expressed
• D) Make your correspondence is free from emotion

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Definitions:

NAFTA

The North American Free Trade Agreement, a treaty among the United States, Canada, and Mexico to eliminate tariffs and facilitate trade among the three countries.

Made in the U.S.A.

A label indicating that a product has been manufactured or substantially transformed in the United States.

Cooling Off Rule

A federal regulation allowing consumers to cancel certain types of sales or contracts within three days for a full refund.

Rescind Contract

To rescind a contract means to legally cancel or terminate the agreement, returning the parties to the positions they held before entering into the contract.