In the Workplace

question 168

Multiple Choice

In the workplace:

• A) Utilize power
• B) Increase your power
• C) Recognize power
• D) All of the above

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Definitions:

Responsiveness

The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.

Empathy

The ability to understand and share the feelings of another individual, often considered a critical skill in effective sales and customer service.

Service Quality

An evaluation of how well a delivered service matches the customer’s expectations.

Customer Contact Audit

A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.