If a Difficult Customer Becomes Abusive

question 37

Multiple Choice

If a difficult customer becomes abusive:

• A) Take the inappropriate behavior personally
• B) Expect conflict, but not accept abuse
• C) Yell back
• D) Ignore company policy and tell him or her to leave

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Definitions:

Decimal Notation

A system of numbers expressed in base 10, involving a decimal point to separate whole numbers from fractional parts.

Percent Equivalent

A value expressed as a percentage that represents a portion of a whole.

Repeating Decimal

A decimal number in which a sequence of digits repeats indefinitely.

Decimal Notation

A numerical representation system that uses the base 10 and includes a decimal point to separate the integer part from the fractional part.