If You Need to Place a Caller on Hold, You

question 38

True/False

If you need to place a caller on hold, you do not need to ask, just tell him or her.

---

Definitions:

Global Businesses

Companies that operate and conduct transactions across multiple countries around the world.

Fraud Reduction

Initiatives and strategies aimed at minimizing the incidence of deception, typically to prevent financial losses.

Federal Programs

Initiatives or services provided by the federal government to achieve certain policy objectives or provide public services.

Corporate Social Responsibility

The concept that corporations can and should act ethically and be accountable to society for their actions.