Programs That Improve Customer Service Inside a Company Raise Productivity

question 239

True/False

Programs that improve customer service inside a company raise productivity and staff morale,resulting in better customer relationships outside the firm.

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Definitions:

Corporation

A business organized as a separate legal entity under state corporation law, having ownership divided into transferable shares of stock.

Earnings Per Share

A financial metric that measures the portion of a company's profit allocated to each outstanding share of common stock, presenting a company's profitability.

Stockholders' Equity

The residual interest in the assets of a corporation that remains after deducting its liabilities, representing ownership value in the company.

Sales Revenue

The total income received by a company from its sales of goods or services before any expenses are subtracted.