In the Relationship Era, Firms Focus On

question 47

Multiple Choice

In the relationship era, firms focus on:

• A) short-term relationships with suppliers.
• B) long-term relationships with customers and suppliers.
• C) short-term relationships with customers and suppliers.
• D) short-term relationships with customers.

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Definitions:

Quality Circle

A group of workers who voluntarily meet to discuss and suggest improvements in work processes, typically within a manufacturing context.

Creative Potential

The capacity or ability to generate innovative ideas and solutions.

Internal Customers

Individuals or departments within an organization that receive services or products from other parts of the company as part of the internal process.

Deming's Path

outlines a quality management philosophy focused on continuous improvement, customer focus, and the use of statistical methods for process control.