​You Are Responsible for Writing the Statements of Organizational Goals

question 38

Multiple Choice

​You are responsible for writing the statements of organizational goals to be included in the mission statement of your retail company.Choose the goal(s) that are not stated appropriately for this purpose.

• A)​Add 5 new stores each quarter of the next two years.
• B)​Create an aura of prestige.
• C)​Improve recycling by 10 percent within six months.
• D)​Reduce the costs of employee turnover by 5 percent within a year.
• E)​Add two new clothing designers to your list of vendors within a year.

---

Definitions:

Tech Support Department

A division within a company that assists customers with technical problems or issues related to their products or services.

Customer Cost Analysis

A financial assessment to determine the cost associated with acquiring, serving, and retaining a customer, helping businesses understand the value of customer relationships.

Time-Driven Activity-Based Costing

A costing method that assigns costs to products based on the estimated time required for activities, improving accuracy over traditional ABC by using time as a key cost driver.

Customer Cost Analysis

The process of evaluating all costs involved in serving a customer, including production, shipping, and support, to determine profitability.