Match Each Definition to the Corresponding Term

question 72

Multiple Choice

Match each definition to the corresponding term.
-The process of encoding data for security purposes is called _____.

• A)wiki
• B)extranet
• C)encryption
• D)e-marketing
• E)private exchange
• F)bot
• G)search marketing
• H)electronic signature
• I)phishing
• J)blog
• K)click-through rate
• L)conversion rate
• M)electronic shopping cart
• N)firewall
• O)e-procurement
• P)vishing
• Q)spam
• R)podcast
• S)preroll video ad
• T)engagement

Acknowledge the impact of technology, especially social media, on customer service and product quality.

Identify the principles of process reengineering and its importance in organizational efficiency and customer satisfaction.

Know the role and methods of process value analysis in improving workflow.

Understand the extent to which customer service quality impacts organizational success and customer loyalty.

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Definitions:

Leukocytes

White blood cells (derived from the Greek words leukos, meaning “white,” and kytos, literally meaning “a hollow” but used to refer to cells).

Erythrocytes

Erythrocytes are red blood cells responsible for carrying oxygen from the lungs to the body tissues and carbon dioxide as a waste product, away from the tissues and back to the lungs.

General Adaptation Syndrome

A framework that outlines how the body responds to stress over both immediate and extended periods, identified by three phases: alarm, resistance, and exhaustion.

Endocrine Activity

The function of glands that secrete hormones directly into the bloodstream to regulate various bodily processes.