Match Each Definition to the Corresponding Term

question 104

Multiple Choice

Match each definition to the corresponding term.
-A consumer problem solving behavior in which the consumer makes purchases ordinarily by choosing a preferred brand or one of a limited group of acceptable brands is called _____.

• A)evoked set
• B)consumer behavior
• C)culture
• D)reference group
• E)Asch phenomenon
• F)opinion leader
• G)need
• H)motive
• I)perception
• J)attitude
• K)learning
• L)subliminal perception
• M)high-involvement purchase decision
• N)closure
• O)cognitive dissonance
• P)routinized response behavior
• Q)shaping
• R)perceptual screens
• S)evaluative criteria
• T)self-concept

Identify factors that contribute to employee turnover intentions.

Recognize the relationship between job satisfaction, organizational commitment, and turnover.

Describe the impact of job satisfaction on customer satisfaction and organizational profitability.

Understand the concept of organizational citizenship behavior and its relevance to job performance.

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Definitions:

Revising

The act of modifying or altering texts to improve accuracy, coherence, and congruence with the intended message.

Planning

The process of creating strategies and outlining steps to achieve specific goals.

Planning Stage

The phase in a project or process where goals are set, strategies are developed, and tasks are outlined to achieve objectives.

Determining Goals

The process of identifying and setting specific, measurable, achievable, relevant, and time-bound objectives.