You Have Been Chosen to Serve as a Member of the Committee

question 11

Multiple Choice

You have been chosen to serve as a member of the committee that will select finalists for the Malcolm Baldrige National Quality Award established by the U.S.Congress. ​
Required:
Which of the following companies would you select as one of the finalists for the award?​

• A)​a company with high market share
• B)​a company with low employee turnover rates
• C)​a company that ranks high on customer satisfaction
• D)​a company that has received the ISO 9001:2008 certification
• E)​a company that is typically referenced as a benchmark partner

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Definitions:

Pilot Projects

Small-scale experiments or trial runs implemented to test the feasibility, duration, cost, and risk of a larger project.

Sense of Urgency

describes the perception of the importance and immediate need for action within a business context to achieve its goals.

Coercion

The act of compelling someone to act in a certain way by use of force, threats, or pressure.

Compliance

The act of conforming to rules, standards, or laws.