Stefan Is the Manager of a Chili's Restaurant and Requires

question 121

Multiple Choice

Stefan is the manager of a Chili's restaurant and requires all employees to either arrive early or stay later to perform a variety of "cleaning" duties around the restaurant.Stefan has a weekly "cleaning schedule" that includes tasks such as dusting the decorations,polishing brass accents,dusting wood surfaces,and cleaning the television screens.Stefan and his employees take pride in the appearance and cleanliness of the restaurant and believes it's a "small" factor that can lead to "big" returns in the way of enhancing their level of service quality.Which service quality variable are Stefan and his staff managing through the implementation of the cleaning schedule? ​

• A)​tangibles
• B)​reliability
• C)​responsiveness
• D)​assurances

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