Define Service Quality. Describe Its Five Variables

question 133

Essay

Define service quality. Describe its five variables.

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Definitions:

Collaborative Approach

A method of working together that involves mutual engagement of parties to achieve a common goal through sharing knowledge, learning, and building consensus.

Win-Lose Strategy

A strategy that allows one side of a conflict to win at the expense of another.

Lose-Lose Strategy

A conflict resolution outcome in which all parties end up being worse off than before they started negotiating.

Arbitration

A form of dispute resolution where a neutral third party (the arbitrator) makes a decision to resolve a dispute, typically binding on the parties.