Customer Service Standards State the Goals and Define Acceptable Performance

question 229

True/False

Customer service standards state the goals and define acceptable performance for the quality of service that a firm expects to deliver to its customers.

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Definitions:

Attracting New Customers

The process and strategies involved in drawing new clients or buyers to use a product or service.

Sales Message

A communication that is designed to persuade a potential customer to purchase a product or service.

Smartest Business Decision

A highly intelligent or wise choice made in the context of business operations, usually leading to significant positive outcomes.

Full Refund

The total amount of money returned to a customer for a product or service that did not meet the expected standards or satisfaction.