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What is the most important factor that causes service firms to generally rank lower in customer satisfaction than manufacturing firms?
Human-To-Human Transaction
A concept in psychology and social studies referring to the dynamic and reciprocal interaction between two people.
Caring Moment
A specific point in time during which a caregiver and cared-for individual engage in a meaningful, compassionate interaction.
Unique Life Histories
The individual and distinct experiences and backgrounds that shape a person's life story.
Caritas Consciousness
A term from Jean Watson's Theory of Human Caring referring to a deep awareness of love and caring in the practice of nursing.
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