Figure 14-5 at the Beginning of the Year, Jim Jackson

question 131

Multiple Choice

Figure 14-5 At the beginning of the year, Jim Jackson initiated a quality improvement program.The program was successful in reducing scrap and rework costs.To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years:

- Refer to Figure 14-5.For the current year, external failure costs are what percentage of sales?

• A) 9.30%
• B) 5.00%
• C) 2.50%
• D) 7.50%

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Definitions:

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