The Total Quality Approach

question 7

Multiple Choice

The total quality approach

• A) sets a robust zero-defect standard.
• B) allows a certain number of defective products.
• C) provides no encouragement for continuous improvement.
• D) sets a currently attainable standard.

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Definitions:

Break-Even Point

The point at which total sales match total costs, leading to no profits or losses.

Product Development

The complete process of bringing a new product or improving an existing one to the market, from idea conception to final production.

Customer Response Time

The duration it takes for a business to reply to a customer inquiry or request.

Customer Profitability Analysis

The process of determining the profit or loss attributed to a particular customer, identifying which relationships are most beneficial.