In the Customer Perspective, Objectives and Measures That Drive the Creation

question 15

Multiple Choice

In the customer perspective, objectives and measures that drive the creation of customer value are

• A) customer survey ratings.
• B) post-purchase cost.
• C) on-time deliveries.
• D) all of these.

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Definitions:

Communication Modes

Various channels or methods through which information can be conveyed, such as verbal, written, nonverbal, and digital.

User-generated Content

Content created and shared by consumers or users of a platform rather than by the platform owners or professional creators.

Search Engine Optimization

The process of optimizing a website or online content to increase its visibility and rank higher in search engine results pages (SERPs) for relevant queries.

Social Networking Environments

Online platforms where users can create profiles, share information, and interact with each other.