Nonvalue-Added Activities

question 144

Multiple Choice

Nonvalue-added activities

• A) are unnecessary inputs.
• B) are valued outputs to internal users.
• C) are valued outputs to external users.
• D) help meet the organization's needs, not the product needs.

---

Definitions:

Facial Expressions

Visible manifestations of one's internal emotional states on their face, used as a primary means of non-verbal communication.

Emotional Deficiency

A lack or shortage in emotional understanding, expression, or development, often impacting relationships and personal growth.

Vocal Pitch

The perceived frequency of sound produced by the human voice, differing in highness or lowness.

Eye Contact

The act of looking directly into another person's eyes, an important non-verbal communication tool that can convey confidence, interest, and emotional state.