Since Services Are Intangible, the Design of the Service Needs

question 58

Multiple Choice

Since services are intangible, the design of the service needs ___________ .

• A) to be intangible
• B) to be very specific
• C) to be in the mind of the customer
• D) to be explained to the customer prior to delivery of the service
• E) to specify exactly what the customer is supposed to experience.

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Definitions:

DC Motor

An electric motor that runs on direct current (DC) electricity, used in many applications for its simplicity and controllability.

Conductors

Materials or objects that allow the flow of electrical current through them.

Magnetic Fields

Invisible fields produced by electrically charged objects affecting the behavior of other charged or magnetic objects in the vicinity.

Electrolyte

A substance, such as the sulfuric acid and water mix used in a battery, that contains free ions that make the substance electrically conductive.