What Are the Three Elements of the Service Package

question 65

Multiple Choice

What are the three elements of the service package?

• A) physical goods, sensual benefits, and psychological benefits
• B) sales, return policy, and warranty
• C) customer service, return policy, and warranty
• D) kindness, information provision, and speed
• E) physiological benefits, sensual benefits, and psychological benefits

---

Definitions:

Hair Cells

Sensory cells found in the inner ear that translate sound vibrations into electrical signals for the brain to interpret as sound.

Action Potential

An electrical impulse in neurons, resulting from the movement of ions across the cell membrane, crucial for nerve signal transmission.

Pacinian Corpuscles

Specialized nerve endings in the skin and viscera that detect mechanical pressure or vibrations.

Statocysts

Sensory organs found in some aquatic invertebrates, such as crustaceans and mollusks, used to sense gravity and enable balance and orientation.