Which of the Following Is a Tool for Evaluating an Operation

question 8

Multiple Choice

Which of the following is a tool for evaluating an operation in terms of the sequence of steps from inputs to outputs with the goal of improving its design?

• A) operations analysis
• B) operations sequencing
• C) process flow analysis
• D) input/output analysis
• E) sequencing analysis

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Definitions:

Expectancy Disconfirmation Model

A theory that suggests consumer satisfaction is determined by the disparity between expected and actual product performance.

Innate Quality

A natural, intrinsic characteristic or property of an individual or object.

Exchange Theory

A social psychological perspective that explains social behavior in terms of the exchange of resources and rewards between individuals.

Risk-Aversion Theory

A concept in economics and finance that explains individuals' or institutions' tendency to prefer outcomes with lower uncertainty and risk, impacting their decision-making processes.