Since Services Are Intangible, the Design of the Service Needs

question 58

Multiple Choice

Since services are intangible, the design of the service needs ___________ .

• A) to be intangible
• B) to be very specific
• C) to be in the mind of the customer
• D) to be explained to the customer prior to delivery of the service
• E) to specify exactly what the customer is supposed to experience.

Understand how decision trees represent decision-making processes.

Apply decision-making concepts to real-world scenarios in business and medicine.

Understand and interpret the degrees of freedom in ANOVA tests.

Comprehend how to calculate and interpret P-values in the context of ANOVA.

---

Definitions:

Responsibility to Protect

A global political commitment endorsing states' obligations to protect populations from genocide, war crimes, ethnic cleansing, and crimes against humanity.

Genocide

The deliberate and systematic extermination of a national, racial, political, or cultural group.

War Crimes

Serious violations of the laws and customs of war, including atrocities committed against civilians or the mistreatment of prisoners of war.

Ethnic Cleansing

A process of removing or exterminating an ethnic or religious group from a specific area by force or intimidation.