Examlex
Vacillating occurs when a customer enters one line and then switches to a different line in an effort to reduce his or her waiting time.
Negative Message
Communication that conveys bad news, rejection, or unfavorable information, requiring careful wording to minimize impact.
Goodwill
The intangible asset that arises when a business is valued at more than the sum of its tangible assets, often due to reputation, brand, or customer relationships.
Dwell
To spend a significant amount of time thinking about or discussing a particular subject, often more than is necessary or productive.
Bad News
Information that is unwelcome, disappointing, or distressing to the recipient.
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