Which of the Following Is Not Considered to Be a Valid

question 46

Multiple Choice

Which of the following is not considered to be a valid performance measure of a waiting line system?

• A) the average number of customers waiting in line
• B) the average number of customers in the system
• C) the average amount of time customers spend waiting
• D) the system utilization rate
• E) the service pattern

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Definitions:

Actor-observer Effect

A psychological phenomenon in which people tend to attribute their own actions to external circumstances but others' actions to their personalities.

Dispositional Attributions

Explanations for behaviour based on an actor’s personality or intellect.

Situational Attributions

Explanations for behaviour based on an actor’s external situation or environment.

Self-serving Bias

The common human tendency to attribute successes to internal factors (like ability or effort) and failures to external factors (like luck or bias).