For a Single-Server, Single-Line, Single-Phase Waiting Line System, Where

question 45

Multiple Choice

For a single-server, single-line, single-phase waiting line system, where  represents the mean arrival rate of customers and  represents the mean service rate, what is the formula for the average time spent waiting in line?

• A)  / 
• B)  / (    )
• C)  ² /  (    )
• D) 1 / (    )
• E) pW

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Definitions:

Listens Passively

Describes someone who hears information without actively engaging in the listening process, often not responding or giving feedback.

Reluctant Listener

An individual who is hesitant or unwilling to listen to the information being communicated.

Surface Listener

An individual who hears words being spoken but does not fully engage or process the information deeply.

Active Listener

An individual who engages in listening attentively and responsively, demonstrating understanding and empathy towards the speaker's message.