Examlex
What are the five characteristics that define a service system?
Informal Communication Channel
The exchange of information in a casual, unstructured manner outside of formal communication channels, often among peers.
Horizontal Channels
Communication or distribution channels that move among entities at the same level within organizations.
Impersonal Communication
Communication that lacks personal warmth or intimacy, often characterized by formal, objective, and distant interactions.
Interpersonal Communication
The exchange of information, thoughts, and feelings between two or more people through verbal or non-verbal methods.
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