Quality Has Gained Such Prominence Because Organizations

question 120

Multiple Choice

Quality has gained such prominence because organizations

• A) are following the latest management fad
• B) have found a low cost process to keep some employees busy
• C) have identified an employee perk, membership in quality circles
• D) understand it is minimal cost and something to do
• E) have gained an understanding of the high cost of poor quality

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Definitions:

Relationship Quality

Describes the depth and satisfaction of connections between individuals, encompassing factors like trust, communication, and mutual respect.

Trust

The confidence or belief in the reliability, truth, ability, or strength of someone or something.

Leader-member Relationship

The dynamic and interaction between a leader and their followers, which can significantly affect performance, motivation, and job satisfaction.

Conscientiousness

A personality trait characterized by diligence, carefulness, and the desire to perform a task well.